How do Snapchat discriminate against you

They will for no reason lock your account and when you go onto there website and sign in and try to unlock the account after waiting 24-48 hours it will show up in red writing your account has been permanently locked. When you try to challenge this they will send you out a standard email only to be told the same thing basic email that they send out to millions of people.

Joanne (Snapchat) Dec 28, 2020, 3:42 PM UTC

Thanks for your email.

When we lock an account, it means we've detected activity that we prohibit in order to keep Snapchat fun and safe for everyone.


Please review our Terms of Service and Community Guidelines.


Note: We are unable to assist you further with this issue. If you need help on a different issue, please submit a separate request here.


Best,
Joanne 

Autumn (Snapchat) 28 Dec 2020, 23:51 UTC

When we lock an account, it means we've detected activity that we prohibit in order to keep Snapchat fun and safe for everyone.

Please review our Terms of Service and Community Guidelines.

Note: We are unable to assist you further with this issue. If you need help on a different issue, please submit a separate request here.

Best,
Autumn

Hi there Due to a violation of our Terms of Service, which you agreed to when you signed up for Snapchat, your account has been deleted.Please note: We cannot recover the deleted account for you. Also, as stated in our Terms, Snapchatters who have had their accounts deleted are prohibited from creating new accounts.

Thanks,

Team Snapchat

This is a notification email sent to you by Snapchat. Please do not reply to this email as we are unable to respond to messages sent to this address.

have a look at these links

https://snap.com/en-GB/community-guidelines

Here is another link for you to check out and you can see how many people have complained about there accounts getting locked for no reason

https://mobile.twitter.com/snapchatsupport/status/1314872832871063552

Here is a link for a petition for snapchat to change how they handle people's account 

https://www.change.org/p/snap-inc-let-snapchat-users-appeal-if-their-account-has-been-wrongfully-locked-terminated

https://www.change.org/p/evan-spiegel-for-snapchat-to-recover-people-s-locked-and-terminated-accounts-and-make-there-policy-fair?recruiter=1171912349&recruited_by_id=febb4e30-4df0-11eb-8a9b-9b6e7068d104&utm_source=share_petition&utm_medium=copylink&utm_campaign=petition_dashboard

https://www.change.org/p/snap-inc-snapchat-needs-to-stop-wrongfully-locking-our-accounts?redirect=false 

https://www.change.org/p/snapchat-snapchat-locking-accounts-for-no-reason 

If you have a look at there Community Guidelines you can clearly see from there that thing they have mentioned it is serious and they accuse you of this when clearly I am sure you have done none of these things and when you try to challenge this any further they ignore all your emails you send them. You can go as far up as contacting Evan Spiegel or Bobby Murphy they will never reply back to your complaints you send them weather it is via email or post. This shows you how unprofessional Snapchat is they dont have the guts to even respond to you. Nobody really cares weather this guy is a billionaire it is about the fact how he refuses to resolve this issue and also his team who work for snapchat and sadly they don't even have a appeal option on the snapchat website ehter sadly you can't appeal this. If they think you have done something that goes against there rules they won't even give you any warnings. If you try to make a new account even your new account will close down and end up with the same messages oh no your account has been temporarily locked.

When you wait to unlock your new account it will unlock and when you go onto the app to log in the app will act strange and than again the same thing will happen to you.

There reasons of locking your account and telling you that you are prohibited from creating new accounts I find this very stupid and also they accuse you of having more than one account I am sure most people only have one account. They discriminate against you and I am sure they will be hidden racism going on. All that time you have had a account with them you end up losing everything because of them. 

We are in a strange world with this pandemic and this is the way to connect with your friends and family Snapchat team and the owner of this stupid app is well aware of everything that is going on in this world and the amount of people who have lost there life's because of COVID-19 but the team and owner has no respect for people very selfish ignorant attitude they have towards people. They make you isloated from the world. There should be some system out there that you can contact to challenge these issues that people have with social media apps and to overturn the unfair decisions that get made against you.

This is another issue you will face if your someone who has a disability and you inform the team this they won't care even than things won't change Snapchat don't even care for people with disabilities snapchat is one of the worst ever app that has come out with a very poor support team system people who don't care about you. Even shops have some respect for customers and they have a much better complaints - appeal department if you have  been wrongly treated by the retailer.

This is what it says about people who have disabilities they have rights like everyone else does

You're legally protected from discrimination by the Equality Act 2010. You're also protected from discriminationif: you're associated with someone who has a protected characteristic, for example a family member or friend. you've complained about discriminationor supported someone else's claim.

The Equality Act is a law which protects you from discrimination. It means that discrimination or unfair treatment, is against the law in all cases.


What is disability discrimination

It is against the law to discriminate against disabled people in various areas of their lives.

direct discrimination.
indirect discrimination.
failure to make reasonable adjustments.
discrimination arising from disability.


for organisations and social media etc to comply with their existing legal obligations “to make reasonable adjustments, reduce discrimination.


What do I do if I have been illegally discriminated against?

If you’re unhappy with the response, you may have to go to the next step of the complaints procedure (for example, you may need to contact a head office, ombudsman, or tribunal) or seek some further advice if you’re not sure what to do.

The Disability Discrimination Act (DDA)

The disability discrimination law it is in place to promote civil rights for people with disabilities and to protect people with disabilities from discrimination. It bans disability discrimination by employers against disabled job seekers and employees and by service providers against disabled service users. It imposes a duty on employers and service providers to make reasonable adjustments for disabled people to help them to remove barriers in gaining and remaining in employment and in accessing and using goods and services. The main activities covered by the DDA are

•  employment
• use/access to goods, facilities and services mobile phones and apps, including public buildings, shops and leisure facilities and to healthcare, housing and transport
• other functions carried out by public bodies, such as policing and issuing licences membership of private clubs and use of their facilities
• the legislation requires public bodies to promote equality of opportunity and minimum standards for people with disabilities.